SHIPPING & RETURNS
SHIPPING POLICY
Within Switzerland, there is a flat fee of 5 chf per order. All orders are sent through the Swiss Post.
Local pick up is available as well. I am located in Winterthur.
For International orders, please contact me first.
RETURN & EXCHANGE POLICY
I take pride in creating handmade items, each crafted with care and attention. Please note that due to the nature of handmade products, slight imperfections and variations are to be expected.
However, if you receive an item that is deformed or not as described, I am happy to offer a return within 7 days of receiving your product. To initiate a return, please contact me within this period, and ensure that the item is in its original condition.
The cost of return shipping will be the responsibility of the customer. Once I receive the returned item, I will inspect it and process your refund or exchange as quickly as possible.
Thank you for understanding.